Regulations

GENERAL PROVISIONS

1. The Regulations set out the terms and conditions for the provision of electronic services, including the use of the Store, as well as the rights, obligations and terms of liability of the Seller and the Customer. The Regulations also contain information that the Seller is obliged to provide to the Consumer in accordance with applicable regulations, including the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2017.683 t.j., as amended).
2. Each customer should familiarize himself with the Regulations.
3. Regulations are available on the Store’s website.

II. DEFINITIONS

Whenever the Regulations refer to:

• Regulations: Online Store Regulations;
• Vendor: Grupa neon sp. z o.o. addres Unisław 22/8, 71-413 Szczecin, Polska NIP 9552472753 REGON 380736583, registered in the National Court Register under the number 0000739975;
• Customer: a natural person who is 18 years of age or older and has full legal capacity, a legal person and an organizational unit without legal personality, but able to acquire rights and incur obligations in its own name, who enters into a legal relationship with the Seller in the scope of the Store’s activities. A Customer is also a Consumer, if there are no separate provisions for the Consumer in a given matter;
• Entrepreneur: an individual, legal entity or organizational unit with legal capacity that enters into a legal transaction in the course of its business or independent professional activity.
• Consumer: A customer who is a natural person making a legal transaction (purchase) with the Seller, not directly related to his/her business or professional activity;
• Electronic Service – a service within the meaning of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws 2017.1219, as amended), provided electronically by the Seller to the Customer via the Website;
• Store or Online Store, or Service: an electronic service, Online Store, operated by the Seller at the following web address https://old.druknabiothane.pl, whereby the Customer enters into a contract of sale at a distance, the parties are informed of the sale by an automatically generated e-mail, and the performance of the contract (in particular, the delivery of the Goods) takes place outside the Internet;
• Account – Electronic Service, marked with an individual name (login) and password provided by the Customer, a collection of resources in the Seller’s ICT system, in which data provided by the Customer and information about activities within the Store are collected;
• Goods or Product – goods sold in the Store, offered by the Seller;
• Proof of purchase – it should be understood as confirmation of the conclusion of the Agreement between the Seller and the Customer, e.g. in the form of a bill, invoice or confirmation of payment.
• Contract – it should be understood as the Contract for sale of Goods offered by the Seller, concluded without the simultaneous presence of the Parties using the telecommunications network;
• Delivery – it should be understood as the type of transportation service with the identification of the carrier (courier company) and its cost.
• Delivery costs – it should be understood as the charges for delivery of Goods to the Customer specified on the page of each product offered by the Seller.
• Form – a script that is a means of electronic communication, which allows you to place an Order in the Store or perform other actions in the Store;
• Order – an instruction to purchase Goods placed by the Customer by means of technical communication;
• Newsletter – Electronic Service, an electronic distribution service provided by the Seller via electronic mail (e-mail), which allows all Customers using it to automatically receive periodic messages (newsletters) from the Seller, containing information about the Service, including news or promotions in the Store.
• Force majeure – is an event that is sudden, unforeseeable and beyond the control of the parties, making it impossible to perform the contract in whole or in part at all or for a certain period of time, which could not have been prevented or counteracted with due diligence (e.g., war, strikes, layoffs, shortages of raw materials or energy supplies, factory disruptions, roadblocks, extraordinary natural phenomena, epidemics, states of emergency).
• Cart value – the value of the products in the cart without additional costs, such as delivery, packaging, etc.
• Progressive discount – a discount that changes its amount depending on the value of the shopping cart.
• Amount discount – a discount converted to a percentage and rounded to two decimal places – required by accounting. For example, if there are two products in the cart with a total amount of PLN 100.01, and the discount is to be PLN 100, it will not be known how much each product costs separately. Therefore, the amount of the discount may be minimally different from that given in the example.
• Discount – a reduction in the price of products according to the current campaign on the website. Discount does not include gift cards and discounted products.

III. BASIC AND TECHNICAL INFORMATION

1. Vendor’s data for contacting the customer:

• old.druknabiothane.pl
• addres Unisław 22/8, 71-413 Szczecin, Polska
• e-mail: sklep@old.druknabiothane.pl
• phone number: xxxx

2. The Seller offers the following types of Electronic Services:

• Online Shop
• Newsletter
• Account

3. The Seller provides Electronic Services in accordance with the Terms and Conditions.
4. A technical condition for using the Store is that the Customer must have a computer or other devices that allow browsing the Internet, appropriate software (including an Internet browser), Internet access and a current and active e-mail account.
5. It is prohibited for the Customer to provide unlawful content.
6. The use of the Store may involve risks typical of Internet use, such as spam, viruses, hacking attacks. The Seller takes measures to counteract these threats. The Seller points out that the public nature of the Internet and the use of services provided electronically may be associated with the risk of obtaining or modifying Customer data by unauthorized persons, so Customers should use appropriate technical measures to minimize the aforementioned risks, including anti-virus and identity protection programs for Internet users.
7. The contract for free Electronic Services is concluded through the Store via the Internet. The Client may terminate the use of free Electronic Services at any time by leaving the Store or by deleting the Client’s account. In such a case, the contract for free Electronic Services will automatically terminate without the need for additional statements from the parties.
8. The Seller may – in addition to other cases under the law – process the following personal data of the Customer necessary to establish, shape the content, change or terminate the contract:
   • Customer’s name and first names;
   • permanent residential address;
   • mailing address, if different from the residential address;
   • Customer email addresses;
   • phone number;
   • name and nip of the company
9. The Seller may process, with the consent of the Customer and for the purposes of advertising, market research and customer behavior and preferences with the purpose of using the results of this research to improve the quality of services provided by the Seller, other data relating to the Customer that are not necessary for the provision of electronic services.
   

IV. PERSONAL DATA

1. The Seller processes personal data provided by Customers in accordance with applicable laws, including Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119 of 4.5.2016, hereinafter: “Regulation”).
2. It is the Vendor’s job to make the data:

• processed lawfully, fairly, and transparently for Customers and other data subjects;
• collected for specific, explicit and legitimate purposes and not further processed in a manner incompatible with those purposes;
• adequate, relevant and limited to what is necessary for the purposes for which they are processed;
• correct and updated as necessary;
• kept in a form that allows identification of the data subject for no longer than necessary for the purposes for which the data are processed;
• processed in a manner that ensures adequate security of personal data, including protection against unauthorized or unlawful processing and accidental loss, destruction or damage, by means of appropriate technical or organizational measures,

3. The Seller shall apply appropriate technical and organizational measures to ensure the protection of the processed personal data appropriate to the nature, scope, context and purposes of the processing and the risk of violation of the rights or freedoms of natural persons;
4. The Vendor shall provide access to personal data and the exercise of other rights to Customers and other data subjects in accordance with the applicable laws in this regard.
5. The basis for the processing of personal data is the consent of the Customers or the occurrence of another premise authorizing the processing of personal data according to the Regulation.
6. The vendor guarantees the exercise of the rights of persons whose personal data is processed under the terms of the relevant legislation, including those persons are entitled to:

• The right to withdraw consent on the processing of personal data;
• The right to information regarding their personal data;
• The right to control the processing of data, including supplementation, updating, rectification, deletion;
• The right to object to processing or to restrict processing;
• The right to complain to the supervisory authority and use other legal remedies to protect their rights.

7. A person with access to personal data shall process them only on the basis of the Seller’s authorization or a contract for entrustment of personal data processing and only on the instructions of the Seller.
8. The Seller assures that it does not make personal data available to other entities than those authorized under applicable law, unless required by European Union or Polish law.
9. In connection with its business activities, the Seller uses the services of other entities, including for the performance of contracts. Personal data may be transferred to:

• hosting company,
• Store software provider,
• ISPs,
• To companies providing courier or postal services,
• electronic payment platform provider,
• invoicing software provider,
• To entities providing accounting or legal services.
• Detailed solutions for the protection of personal data related to placing an order, but also to the use of the store before and after placing an order are contained in the privacy policy.

V. ADDITIONAL INFORMATION

Account.

1. Registration of an Account on the Store’s website is free of charge and requires the following actions: The Customer should complete the registration form by providing certain data and making statements on acceptance of the Terms and Conditions, processing of personal data, transfer of commercial information. A link will be sent to the Customer’s e-mail address provided by the Customer in the Account registration process, which will allow verification of the Account. Logging into the Account consists in providing the login and password established by the Client. The password is confidential and should not be shared with anyone.
2. The Account allows the Customer to enter or modify data, make or check Orders, and view Order history.
3. The Account Electronic Service is provided free of charge for an indefinite period of time.
4. The Customer may cancel the Account in the Store at any time by sending the appropriate request to the Seller by e-mail to the following address: sklep@old.druknabiothane.pl or in writing to the Seller’s address: Unisławy 22/8, 71-413 Szczecin

Newsletter

1. The Newsletter service is designed to provide the Customer with the requested information.
2. The use of the Newsletter does not require registration of an Account by the Customer, but it does require the provision of an e-mail address and the submission of declarations on acceptance of the Regulations, processing of personal data, transmission of commercial information.
3. A confirmation link for Newsletter subscription will be sent to the Customer’s e-mail address.
4. The Newsletter Electronic Service is provided free of charge for an indefinite period of time.
5. The Customer may unsubscribe from the Newsletter at any time by sending an appropriate request to the Vendor by e-mail to: sklep@old.druknabiothane.pl or in writing to the Seller’s address: Unisławy 22/8, 71-413 Szczecin. or by using the link at the bottom of the newsletter.

VI. SALE

Goods

1. All Products offered in the Store are new and have no defects. A detailed description of the Goods can be found on the Store’s website.
2. The Goods may be covered by a warranty or after-sales services. Detailed information in this regard is provided in the following sections of the Terms and Conditions.

Orders and their processing

1. An order can be placed through the Form, available in the Store.
2. Orders can be placed after registering an Account with the Store or without registering an Account with the Store (shopping without registration).
3. The customer is obliged to fill out the Form, providing all data in accordance with the facts and specifying the chosen method of payment and delivery.
4. The customer provides data in the Form and makes declarations on acceptance of the Regulations, processing of personal data, transmission of commercial information for the purpose of order processing.
5. Orders in the Store can be placed 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays or holidays are processed on the next business day.
6. Confirmation of the Order is made by the Customer by selecting the button (box) marked “order with obligation to pay”. The Seller will send the Customer a confirmation of the Order to the e-mail address indicated by the Customer.
7. Order processing time (i.e. until the day of shipment of the Goods) is up to 10 working days and is calculated from the moment of positive verification of payment.
8. In the event of a request to document a transaction in the form of a VAT invoice, the Customer shall provide the necessary data, whereby the indication of the Customer’s VAT number for the invoice shall be made no later than when placing the Order. The Seller shall not be liable for incorrect or incomplete data, including VAT number, provided by the Customer.
9. In case of inability to complete the order, which may take place in case of force majeure or other reasons, the Seller undertakes to immediately inform the Consumer via e-mail address or by phone. In such a case, the Consumer may cancel the execution of the contract, and the Seller will refund the fees paid by the Consumer. In other cases, the execution of the contract shall be postponed for the duration of the obstacle.

Payments

1. All prices of the Goods given in the Store are gross prices in Polish zloty (prices include VAT). The price of the Goods does not include the costs referred to in section 2 below. The price of the Goods given at the moment of placing the Order by the Customer is binding for both parties.
2. The costs associated with the delivery of the Goods (e.g., transportation, delivery, postal services) and any other costs shall be borne by the Customer. The amount of these costs may depend on the Customer’s choice as to the method of delivery of the Goods. Information about the amount of these costs is provided at the stage of placing the Order.
3. The customer can choose the form of payment:

• The Customer may choose the form of traditional transfer – payment before shipment of the Goods (prepayment). After placing the Order, the Customer should pay/pay the amount due to the Store’s bank account. Processing of the Order is carried out after the Customer’s payment is credited to the Store’s bank account;patchiness:
• payment through the Autopay SA payment system – payment before shipment of the Goods (prepayment). After placing the Order, the Customer should make payment through the Autopay SA payment system. Realization of the Order takes place after the Customer’s payment is credited to the Autopay SA payment system;
• payment via Przelewy24 – payment before shipment of the Goods (prepayment). After placing the Order, the Customer should make payment via PayPro system The Order is fulfilled after the Customer’s payment is credited to the PayPro payment system;
• Payment via payment cards processed through Przelewy24. Accepted payment cards:
  • Visa
  • Visa Electron
  • MasterCard
  • MasterCard Electronic
  • Maestro

4. For each Product sold, the Store issues a proof of purchase and delivers it to the Customer, insofar as common law requires delivery.
5. The Customer is obliged to pay within 7 days from the date of conclusion of the sales contract, unless the chosen method of payment requires a different deadline. If the Customer fails to make payment within this period, then – in accordance with Article 491 § 1 of the Civil Code (Journal of Laws 2017.459 t.j., as amended) – the Seller will set an additional deadline for payment to the Customer, after the ineffective expiration of which he will be entitled to withdraw from the contract. If the Customer declares that the performance will not be fulfilled, the Seller may withdraw from the contract without setting an additional deadline, also before the arrival of the specified deadline for performance.
6. The entity providing the electronic payment service is Autopay S.A., based in Sopot at Powstańców Warszawy 6, Supervision over the performance of payment services is exercised by the Financial Supervision Commission.
7. The entity providing electronic payment service is PayPro SA, Poznan, based in Poznan at Pastelowa 8 Street, Supervision of the performance of payment services is exercised by the Financial Supervision Commission.

Delivery

1. The product is shipped to the address indicated by the Customer in the Form, unless otherwise agreed by the Parties.
2. The Product is delivered either via courier service or via postal operator at the Customer’s choice. The parcel sent through the postal operator shall be delivered within 14 working days from the date of shipment of the Product, while the parcel sent through the courier company shall be delivered within 3 working days from the date of shipment of the Product.
3. It is not possible to pick up the Goods in person.
4. Along with the Goods, the Vendor shall issue to the Customer all items of its equipment, as well as instructions for operation, maintenance and other documents required by generally applicable laws.
5. The vendor indicates that:

• upon delivery of the Goods to the Customer or the carrier, the benefits and burdens of the Goods and the danger of accidental loss of or damage to the Goods shall pass to the Customer.
• In a sale to a Consumer, the danger of accidental loss of or damage to the Goods shall pass to the Consumer upon delivery of the Goods to the Consumer. Issuance of the Goods is considered to be its entrustment by the Seller to the carrier, if the Seller had no influence on the choice of the carrier by the Consumer,
• • the damage was found by protocol before acceptance of the shipment;
  • such determination was omitted through the fault of the carrier;
  • the loss or damage resulted from the intentional fault or gross negligence of the carrier;
  • damage that is not outwardly observable, the entitled person found after acceptance of the shipment and within 7 days requested to determine the condition of the shipment and proved that the damage occurred between acceptance of the shipment for transportation and its release.Customer’s acceptance of the shipment of Goods without reservation shall extinguish claims for loss or damage in transit, unless:

6. If the customer did not pick up the goods that were shipped by the Store, the customer will be required to pay the costs associated with redelivery. Such action is in accordance with the Decree of the Minister of Infrastructure of January 9, 2004, which in § 37 stipulates that a fee is charged for activities related to the transfer of a registered parcel or postal order to the sender (after exhausting attempts to deliver or issue to the recipient). In a situation where a parcel is returned to the Store and it is not possible to contact the Customer, the parcel will be kept for a period of one month. After this period, the contents of the shipment become the property of the Store, and previously made payments are not refundable.

Additional information for the Consumer

1. The contract is not for an indefinite period and will not be subject to automatic renewal.
2. The minimum duration of the Consumer’s obligations under the Contract is the time of execution of the Contract, i.e. payment and receipt of the Goods.
3. The use of the Store by the Consumer is not connected with the obligation to make a deposit or provide other financial guarantees.
4. The seller is not obliged to and does not apply the code of good practices referred to in Article 2(5) of the Act on Counteracting Unfair Market Practices of August 23, 2007 (Journal of Laws 2017.2070, as amended).

VI. Protection and maintenance of UV-printed products

1. UV-printed products are durable and resistant to daily use, but proper care must be observed to maintain the aesthetics and functionality of the product.
2. Care principles:

• Clean the product with mild agents, such as soapy water.
• Do not use aggressive chemicals, bleach or solvents.
• The product should not be washed in a washing machine or mechanically dried.

3. Usage Restrictions:

• Intense scratching, scrubbing against hard surfaces, such as concrete or asphalt, can lead to damage to the print.
• With intense pulling by the dog, the print may become cracked.

4. The seller is not responsible for damage to the product caused by non-compliance with the rules of care and intensive use beyond the usual purpose of the product.

VII. LIABILITY

1. Liability under warranty is excluded in legal relations with customers.
2. The Seller is responsible to the Consumer if the Goods have a physical or legal defect (warranty) under the rules set forth in the provisions of the Civil Code (Journal of Laws 2017.459 t.j. as amended) and the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2017.683 t.j. as amended), including the following:

A physical defect consists in the non-conformity of the Goods with the contract. In particular, the Goods are inconsistent with the contract if:

• The goods do not have the characteristics that a thing of this kind should have due to the purpose specified in the contract or resulting from the circumstances or purpose;
• The goods do not have the properties that the Seller assured the Consumer of;
• The goods are not suitable for the purpose about which the Consumer informed the Seller at the conclusion of the contract, and the Seller did not object to such purpose;
• The goods were delivered to the Consumer in an incomplete state.

3. The Goods have a legal defect if the Goods are the property of a third party or if they are encumbered with a right of a third party, as well as if the restriction on the use or disposal of the Goods results from a decision or ruling of a competent authority; in the case of the sale of a right, the Seller is also responsible for the existence of the right;
4. The Seller shall be liable under warranty for physical defects that existed at the time when the danger passed to the Consumer or arose from a cause inherent in the Goods at the same time.
5. The Seller is exempt from liability under the warranty if the Consumer knew about the defect at the time of the conclusion of the contract;
6. If a physical defect is discovered before the expiration of one year from the date of delivery of the Goods, the defect or its cause is presumed to have existed at the time the danger passed to the Consumer;
7. The Seller shall be liable under the warranty if the physical defect is discovered before the expiration of two years from the date of issuance of the Goods to the Consumer, and if the Goods purchased by the Consumer is a used movable item, the Seller shall be liable under the warranty if the physical defect is discovered before the expiration of one year from the date of issuance of the Goods;
8. The rights of the Consumer under the warranty are:

• demand to reduce the price of the Goods or withdraw from the contract, unless the Seller immediately and without undue inconvenience for the Consumer will replace the defective item with a defect-free one or remove the defect;
• The Consumer, may instead of the removal of the defect proposed by the Seller, demand the replacement of the Goods with a defect-free one, or instead of the replacement of the Goods, demand the removal of the defect, unless bringing the Goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs in comparison with the manner proposed by the Seller. In assessing the excessive cost, the value of the defect-free item, the type and significance of the defect found, and the inconvenience to which the Consumer would be exposed by another method of satisfaction shall be taken into account;

9. A consumer who exercises warranty rights is obliged, at the Seller’s expense, to deliver the defective thing to the place specified in the contract, and if such a place is not specified in the contract – to the place where the thing was delivered to him.
10. The product, which will be mechanically processed by, among other things, cutting, gluing and the like, is not subject to return and claim.

VIII. PROCEDURE FOR HANDLING COMPLAINTS

1. Complaints should be addressed by the Customer to the Seller in writing to the address: Unisławy 22/8, 71-413 Szczecin. The Customer may use the complaint template available in the Store, but this is not a condition for processing the complaint.
2. If the shipment with the Goods is found to be tampered with, suffered loss or damage, the Customer should immediately (no later than within 7 days of receipt of the shipment) file a claim with the Seller. Such action will enable the claim to be asserted against the carrier. This is not a condition for consideration of the Consumer’s complaint.
3. The complaint should include a detailed description of the problem and the customer’s request, possibly including photographic documentation.
4. The Seller undertakes to consider the Customer’s complaint within 30 days, and the Consumer’s complaint within 14 days. If the Seller does not respond to the Consumer’s complaint within 14 days, it is considered that the Seller recognized it as justified.
5. If the complaint is accepted, the Seller will take appropriate action.
6. It is possible to use out-of-court ways of handling complaints and claims in legal relations with Consumers, including:

• the possibility to resolve disputes electronically through the ODR (online dispute resolution) platform, available at the following address https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL;
• The possibility of amicable proceedings before the general court or other authorities.

IX. WITHDRAWAL FROM THE CONTRACT

1. Withdrawal from the Contract by the Seller or the Customer may be carried out under the terms of the Civil Code (Journal of Laws 2017.459 t.j., as amended).
2. The consumer has the right to withdraw from the Contract within 14 days of receipt of the Goods.
3. Information on cancellation of the Contract by the Consumer is contained in the instructions on the right of withdrawal, available on the Store’s website.
4. The right of withdrawal does not apply to the Consumer with respect to certain contracts, i.e.:

• provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the start of the service, that after the performance of the Seller will lose the right to withdraw from the Agreement;
• in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not control, and which may occur before the deadline for withdrawal from the Contract;
• in which the Goods is a non-refabricated item, manufactured to the Consumer’s specifications or personalized by the Consumer directly on the Seller’s website (including the selected dimension of the ribbon cut according to the Consumer’s choice) or serving to meet his individualized needs;
• in which the Goods are a perishable item or have a short shelf life;
• in which the Goods is an item delivered in a sealed package that cannot be returned after opening for health or hygiene reasons, if the package has been opened after delivery;
• in which Goods are things which, after delivery, by their nature, become inseparable from other things;
• in which the Goods are alcoholic beverages, the price of which was agreed upon at the conclusion of the Contract, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control;
• in which the Consumer expressly requested that the Seller come to him to perform urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or provides things other than spare parts necessary to perform repair or maintenance, the right to withdraw from the Agreement is granted to the Consumer with respect to additional services or things;
• in which the Goods are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
• delivery of daily newspapers, periodicals or magazines, except for a subscription contract;
• concluded through a public auction;
• provision of services in the field of accommodation, other than for residential purposes, transportation of goods, rental of cars, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service;
• delivery of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Consumer before the expiry of the deadline for withdrawal from the contract and after the Seller has informed him of the loss of the right to withdraw from the contract.

5. The Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the contract, return to the Consumer all payments made by him, including the cost of delivering the Goods. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for him.
6. If the Consumer has chosen a method of delivery other than the cheapest ordinary method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for any additional costs incurred by the Consumer.
7. The consumer is obliged to return the Goods together with all items of equipment, including packaging, as long as it is an essential part of the Goods. The Seller may refrain from refunding the payment until the Goods are received or until the Seller is provided with proof of return, whichever event occurs first.
8. The Consumer shall bear only the direct costs of returning the Goods, unless the Seller has agreed to bear them or has not informed the Consumer of the need to bear these costs.
9. The consumer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
10. In the event of effective withdrawal from the Agreement, the Agreement shall be considered not concluded.
11. In the case of withdrawal from the contract, as to which a gift was added, the customer is obliged to return the gift as well.
12. In the case of a partial return, if after the return the quantity and/or value of the order does not meet the conditions for receiving a gift, the customer must return the gift.
13. In the case of a partial return, if after the return, the quantity and/or value of the order does not meet the conditions for receiving a discount or, an adjustment will be made in accordance with the final order.
14. In the case of individual and personalized orders, it is not possible to return the goods.

X. INTELLECTUAL PROPERTY

1. The rights to the Website and the content contained therein belong to the Seller.
2. The website address at which the Store is available, as well as the contents of the website https://old.druknabiothane.plare the subject of copyright and are protected by copyright law and intellectual property law.
3. All logos, proprietary names, graphic designs, videos, texts, forms, scripts, source codes, passwords, trademarks, service marks, etc. are proprietary marks and belong to the Seller, manufacturer or distributor of the Merchandise. Downloading, copying, modifying, reproducing, transmitting or distributing any content from the site https://old.druknabiothane.plwithout the permission of the owner is prohibited.
4. By providing the Store with photos containing products purchased from the Online Store, the customer declares that he/she has all copyrights to the photo and automatically agrees to publish the photo on the Store’s website and on the Store’s profile on social networks.

XI. FINAL PROVISIONS

1. In matters not regulated by the Regulations in legal relations with Customers or Consumers, the relevant provisions of generally applicable law shall apply.
2. Any deviation from the Regulations must be in writing under pain of invalidity.
3. The court having jurisdiction to resolve a dispute between the Seller and the Customer will be the court having jurisdiction according to the registered office of the Seller. The competent court to resolve a dispute between the Seller and the Consumer will be the court with jurisdiction according to the general rules (the court of the defendant’s place of residence) or another court more convenient for the Consumer (according to Article 31-37 of the Code of Civil Procedure).